Terms and Conditions
Thank you for visiting and shopping at Fleurieu Fishing and Outdoors.
Please read our following terms and conditions carefully and contact us if you require any more information.
Our Shipping Policy
We will process your order within 48 hours of receiving your order and authorised payment. We will contact you to confirm we have received your order.
Click and Collect orders are available within 24 hours, excluding Public Holidays. You will receive either a phone call or email confirmation that your order is ready for pick up. You are required to bring identification and proof of purchase with you to collect your order.
Delivery is available to Normanville, Myponga and surrounding areas. For orders under $25.00 there is a $5.00 delivery charge, for orders above $25.00 there is no charge. We will contact you to organise a suitable delivery time.
Domestic shipping is through Australia Post. We offer free standard shipping for orders over $150.00, for orders under $150 the standard shipping cost is $10.00, shipping takes between 5 to 10 business days.
Express Post shipping option cost is $20.00, express shipping takes between 2-5 business days.
*Bulky, heavy or fragile items are unavailable for shipping through Australia Post.
We do not ship internationally.
COVID-19 restrictions and Australia Post delays may affect processing and delivery times.
We reuse packaging or use recycled packaging when available and appropriate.
Our Returns and Refunds Policy
We accept returns for goods purchased from us within 30 days. To receive a refund, exchange or credit , goods must be unused and in original packaging.
Proof of purchase is required to return items.
Return freight and packaging costs are at the customers expense.
Some items are unable to be returned such as personal care items, swimwear, thermals, socks and headwear.
Please contact our store before returning any items.
We offer refunds, repairs and replacements in accordance with Australian Consumer Law.
We may use your personal information to communicate with you, including to email you discounts, offers or information such as newsletters or updates etc. Information collection enables us to compile data to enhance your experience with us.
You may choose to "opt out" of any direct marketing we send, simply by advising via email, text or in person that you no longer wish to receive any communication from us.
We will not sell your personal information to any third party.
We do not keep your credit card details on file.
Which payment methods do you accept?
We accept debit and credit card, Visa, Mastercard and American Express, PayPal and Afterpay. We also accept cash payments in store.